Terms & Conditions


Before your dogs first groom, you will be asked to sign and agree to the following terms and conditions


  1. Please ensure your dog has been to the toilet before entering the premises

  2. Please do not arrive early to your appointment, due to being the only groomer, I work on a 1-1 basis and I am only able to have one dog at a time in the groom room (unless family dogs which come in together)

  3. Please ensure you pick up your dog on time, owners will be contacted 15 minutes before collection time. Additional charges will occur if late to collect.

  4. If your dog comes in heavily matted, the dogs coat will need to be shaved as de-matting can cause discomfort to the dog. Before removing the matted coat, owner's permission is required, if not then the groom will not be able to go ahead. During shave downs, the skin can become irritated from having a short cut. The groomer will not be held liable. This is in compliance with the Animal Welfare Act 2006 which states ‘all animals are to be protected from pain, injury & disease’. Additional charges will occur for heavily matted dogs.

  5. If your dog is found to have fleas during the groom, they will have a bath with flea shampoo and as the groom room will need treatment once your dog leaves, an additional £5 charge per dog will occur.

  6. If your dog shows aggression towards the groomer then an additional £5 charge may be required as the groom can take longer. If the dog becomes too aggressive to groom, then the groom will have to be ended and finished on another day. 

  7. If you are over 15 minutes late for an appointment, then you may get turned away due to time restrictions

  8. Photographs are taken before and after grooms to be kept on file to assist with future grooms. These pictures may also be used in advertisement and posted to social networks. If you do not want your dogs picture to be made public, please advise me beforehand

  9. If there is any part of the groom that you are not happy with, let me know within 24 hours of leaving the salon and I will do my best to rectify the problem.

  10. All prices given before consultation are a guide, prices could be higher due to the size and condition of the dogs coat.

  11. Grooming may expose pre-existing conditions, I will not be held responsible for these conditions

  12. If a dog needs urgent veterinary treatment then I will take the dog to seek veterinary treatment at the owner's expense